Online services have become central to how most of us live our lives. This has generated significant benefits for people but has also created new concerns about the potential for consumer harm. This statement is part of a work programme to support wider cooperation among digital regulators and to ensure a coherent approach to tackling concerns about online activities. It has been developed by the Digital Regulation Co-operation Forum (DRCF) in collaboration with the CMA and Ofcom’s co-members, the Financial Conduct Authority (FCA) and Information Commissioner’s Office (ICO).

This joint statement from the Competition and Markets Authority (CMA) and the Information Commissioner’s Office (ICO) sets out their shared views on the close and often complex relationship between these issues and on the importance of close working between the two organisations on these matters in the coming years, as well as highlighting the progress that they have already made. The matters addressed in this document are complex and rapidly evolving, and they therefore expect their views and responses to these challenges will need to evolve as well.