Introduction
The Digital Regulation Cooperation Forum (DRCF) is a voluntary forum comprising of four member regulators: The Competition and Markets Authority (CMA), The Financial Conduct Authority (FCA), the Information Commissioner’s Office (ICO), and the Office of Communications (Ofcom). The website is hosted by Ofcom (‘the Office of Communications’) and complies with Ofcom’s data protection and information security standards.
This general privacy statement sets out the information you need to know about the way in which the DRCF will collect information via the website, process and store your personal data, how long we will keep it for, your rights in connection with that data, and the people with whom we may need to share it.
What data we collect and how we use it
The website collects information that your browser sends whenever you visit the site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services, such as Google Analytics, that collect, monitor and analyse this.
We use Google Analytics to understand how many visitors are viewing the site. This information is shared in an aggregate format with our member regulators.
We use your Personal Information only for providing and improving the site. We use your personal data submitted via the form to process your query and provide you with an answer.
Our processors
We use third parties to provide elements of services for us,including Squiz, a website hosting service.
We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct. When it is necessary for us to transfer your personal information outside of the UK this will only be done in accordance with the UK GDPR.
Sharing your personal data
The website provides an email address and a ‘contact us’ form which is sent to our DRCF@ofcom.org.uk inbox.
The DRCF may share your information with the member regulators (OFCOM, CMA, FCA and ICO) to support the collective working of the DRCF, and to answer any queries you may have submitted via the ‘Contact Us’ section. When you email the DRCF we will share this information with the member regulators to provide the correct response. These organisations will process the information in accordance with their own privacy and information governance policies.
How long will my personal data be kept
When receiving a communication via ‘contact us’ we will send this to all member regulators, they will then keep personal data in line with their respective policies as linked above.
How will the DRCF keep my data secure
The DRCF member regulators have each put in place appropriate technical and organisational measures to protect your personal data and to prevent any unauthorised or unlawful processing and any accidental loss, destruction or damage to it.
From time to time, the DRCF may need to transfer personal data to other countries (via the relevant regulator), for example, where personal data is being stored securely in the cloud and the relevant servers are located overseas. The relevant regulator, in these circumstances, first ensure that the relevant regulator has the appropriate safeguards in place to protect your personal data.
Your rights in relation to your personal data
The DRCF is committed to protecting your privacy in accordance with data protection legislation. Under data protection legislation, you have rights to access your personal data and, in certain circumstances to: object to the processing of the data, or to request that it be rectified or erased; request that the processing of the data is restricted; and to data portability of that data. Where the DRCF is relying on your consent in order to use your personal data you may withdraw that consent at any time (however this will not affect the lawfulness of the data processing before your consent was withdrawn). You do have the right complain to the Information Commissioners Office about the processing of your personal data. Instructions on how to withdraw consent can be found within the relevant regulator’s policy.
Cookies
Cookies are small files that are saved on your device when you visit a website. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. Please see the Cookies notice on this site.
Changes to this privacy policy
This privacy policy is effective as of July 2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Contact Us
The DRCF is website is hosted by Ofcom.
Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Switchboard: 0300 123 3000 or 020 7981 3000
Fax: 020 7981 3333
Contact details of DRCF members are provided below:
Competition and Markets Authority
The Cabot
25 Cabot Square
London
E14 4QZ
United Kingdom
General enquiries
020 3738 6000
FCA Head Office
12 Endeavour Square
London E20 1JN
- 0800 111 6768 (freephone)
- 0300 500 8082 (from the UK)
- +44 207 066 1000 (from abroad)
- (18001) 0207 066 1000 (next generation text relay)
ICO:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Fax: 01625 524510
How to complain
Ofcom’s handing of personal data is overseen by our Corporation Secretary, who is Ofcom’s Data Protection Officer. Should you wish to query the way Ofcom is handling your personal data or submit a complaint about this you should address this to our Data Protection Officer at:
Corporation Secretary
Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Tel: 020 7981 3000
Email: corporationsecretary@ofcom.org.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk